SUCCESS STORIES
Customer Service with a Smile: Maggie’s Story
Maggie was referred to Building Opportunities with Business through PACT Employment Services, a Coastal Mental Health employment agency. She participated in BOB’s Customer Service BusinessLinks , a customized program designed to connect job seekers with employers, where she met an employer from RONA.
“I was doing some schooling and volunteering,” Maggie recalls, “but I wanted to find work so I went to BOB’s Customer Service training and RONA was there. So, I gave it a shot and I got hired.”
This October she will have been at RONA for 2 years. “My job with RONA is the longest I’ve had so far- so the training is really great,” she says. “It’s a good job and they are a great employer.”
“Just recently a new trainee started,” she describes, “ It was her first day and I asked her if she was nervous. She said, ‘Yes I am’, and I told her I knew exactly how she felt because I was like that too. So I helped her out and showed her some of the routines... It’s great showing people how to do the job”
“I’ve had a lot of obstacles to overcome,” she says, “but my confidence is definitely getting better.”